The People’s Power Ministry for Foreign Relations activated the User Attention system of the Office of Consular Relations on its web portal, which constitutes a mean for the interaction of Venezuelan citizens with this agency from the national territory and anywhere in the world.
The general director of Consular Relations, Eulalia Tabares, explained that this new space seeks to provide remote attention to cases and strengthen consular attention to nationals, since this interaction will allow the timely referral of cases to Venezuela’s diplomatic missions abroad, for the benefit of its follow-up and resolution.
“It is a preview of what the new Consular Management System will be, which will interconnect all missions and the Ministry of Foreign Relations in real time to be able to guarantee timely attention to our compatriots”, she announced.
Director Tabares clarified that consular assistance in Venezuelan diplomatic missions is maintained and will be strengthened with the launch of this new channel of interaction, which is in line with international legal cooperation contemplated in the agreements signed by the Bolivarian Republic of Venezuela and national legislation.
In this sense, the procedures that will be taken care of through the new consular space are violation of the rights of children and adolescents (NNA) abroad, international restitution of NNA in case of transfer or undue retention abroad without authorization of one of the parents; international restitution of children and adolescents in the event of improper transfer or retention in the territory of the Bolivarian Republic of Venezuela without the authorization of one of the parents and the international visiting regime of children and adolescents.
In addition, assistance to alleged victims of human trafficking abroad, assistance to relatives of Venezuelan citizens who died abroad, whereabouts location of disappeared Venezuelan citizens abroad, information on Venezuelan citizens deprived of liberty outside the country and consular assistance to Venezuelans abroad.